Privacy Statement (EU)

This privacy statement was last updated on 10. 9. 2025 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain what we do with the data we obtain about you via https://www.hotelondrasuvdvur.cz/en. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 Contact - Through phone, mail, email and/or webforms

For this purpose we use the following data:

  • A first and last name
  • An email address
  • A telephone number

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.

2. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy. 

3. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

4. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

5. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

6. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

7. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

8. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

9. Contact details

Hotel Ondrášův dvůr ****
Mezivodí 98,
739 15, Bílá (okr. Frýdek-Místek)
Czech Republic
Website: https://www.hotelondrasuvdvur.cz/en
Email: info@ondrasuv-dvur.cz

Dear guests, before you start filling out the form FKSP, please perform the first booking and its number to us then please indicate in the application form.
To avoid adjustments to invoices that are reimbursed under FKSP, we will ask You for the accurate input of text items that they may be in the invoice, and also the wording of the text for staff in footnote (name and date of stay and number of persons).

Also, please take note of the following:

  1. Items with different VAT – not everything can be merge into a single item e.g. "Relaxing stay". It is possible to merge only the items in the same VAT rate.
  2. Make sure whether it is possible to in the invoice should include the fee of residence – most providers FKSP does not accept a fee from a residence in the invoice and also it is not possible to merge with another item, because the charge of the stay has a 0% VAT rate.
  3. If you are ordering a stay on-line through our website at a discount – providers FKSP in most cases, this discount will not accept as an item.
  4. If you wish to make an adjustment to one guest, it is necessary to put immediately in the request e-mail.
  5. Please provide the exact wording of the text in a note: we bill You according to the order 1234 accommodation, wellness and diet plan for employee name: XY, date: for example 01.12.2021-3.12.2021